Resident Sentiment
Know They're Unhappy Before They Tell You.
See frustration building before it becomes a complaint, an escalation, a bad review or a move-out.
Today, frustration builds where nobody's looking.
You hear about it last.
One star, or a notice.
It's all in the texts.
Nobody reads every thread.
The second no‑show breaks it.
Then they call angry.
You can't tell why.
Vendor? Owner? Repair?
Happy residents say nothing.
The review moment passes.
Surveys come too late.
The job's already closed.
The warning signs were in the conversation the whole time.
In our customers' words
Now that 95% of the workload for our maintenance has been taken off, we’ve been able to focus more on that client relationship. The tenant relationship. And actually follow up and assess how well things are going.
Ben JacobsManaging Director, Residential Renters LLCWhat Resident Sentiment does
Maintenance doesn't happen in your PMS. It happens in texts and emails, and Roo is the one having those conversations. Roo reads each message as it arrives and shows you who's getting frustrated, and why, while the job is still open.
It reads the conversation, not a survey.
Every text and email Roo exchanges with a resident counts, so you see how they feel during the job, not after it.
It tells you why.
Each frustrated resident comes with the cause: the vendor, the wait for an owner, the process, or the repair itself.
Step in from the same screen.
Reach the resident, the owner or the vendor in one click, then mark it handled so your team knows it's covered.
Good reviews are left on the floor. Roo picks them up.
Add your Google review link once. Roo sends it by text and email when a job is done, and shows who received it and when.
Maintenance doesn't happen in your PMS.
It happens in texts and emails your PMS never sees. Roo is in those conversations, so every message is scored as it arrives.
See how your residents really feel.
More about the score
The score moves as the job does
Each work order starts neutral. An on-time vendor moves it up; a no-show or a repair that doesn't hold moves it down.
It flags the moment it changes
A badge in Command Center lights up when a resident turns frustrated.
See the whole story
If two vendors touched the job, or one was cancelled, you see it next to the score.
Find patterns
Filter by vendor, owner, status or urgency to see where frustration keeps coming from.
Where residents talk, and where you look.
Scores update with every new message, so what you see is where things stand now.
Questions, answered.
Know who's unhappy before they tell Google.
20 minutes, screen shared. We'll show you what your residents' conversations look like with a score next to them.