Vendor Selection
The Right Vendor. Every Time.
Choose vendors on price, performance, availability, preferences and history, not on whoever someone remembers first.
Today, picking a vendor is a memory test.
It lives in one person's head.
Gone when they leave.
The first name that comes up wins.
Not the best one.
The owner had a vendor.
Nobody checked.
The AC failed again.
A new vendor went.
Says yes to everything.
Shows up next week.
You fixed it Tuesday.
It happened again Friday.
Your vendor knowledge doesn't quit when your coordinator does.
In our customers' words
“At six weeks I was about to send a plumber to a leak. Roo assigned an HVAC company — it picked up that it was the system leaking. They were on the money.”
Bill DavyHappy Homes Property Management“When I saw who they would assign, I was like — oh, that's who I would have assigned.”
Penny BradfordPMI Arrico RealtyWhat Vendor Selection does
You tell Roo how you pick vendors, in your own words. Roo applies it to every work order. When you change your mind, you say so once and it becomes your rule.
Write it the way you'd say it.
“Good at plumbing, too expensive for small jobs, Wednesdays only.” Roo reads your vendor notes and follows them.
Your call wins. Then it becomes your rule.
Say “use Mike's Plumbing for this one” and Roo assigns them on the spot. Say “next time, send our handyman for smoke detectors” and it's added to your maintenance book as a standing rule within a business day.
See how each vendor really performs.
Cost against peers in the same trade, time to accept, and how residents feel after each visit. Spot an expensive vendor, tell Roo “check his quote first,” and the next work order follows it.
We stand behind the pick.
- If Roo sends the wrong vendor, we cover the trip fee.
- When it isn't sure, it asks you first.
Bring the vendor list you already have.
Your rules, applied.
Maintenance book
Your go-to list, by trade and area
A different first choice for each trade and each group of properties.
The owner's vendor comes first
When an owner has a preferred vendor, Roo uses them.
Your own team before outside vendors
In-house technicians get the job when your rules say so.
One vendor when one can do it all
A work order with several issues goes to a single vendor who covers them.
Quiet hours respected
A vendor who asks not to be texted at night isn't, unless it's an emergency.
It asks on repeat repairs
If a problem might belong to the vendor who did the last repair, Roo asks before sending someone new.
Set it where you work.
See it where you look.
Questions, answered.
Your best coordinator's judgment, on every work order.
20 minutes, screen shared. Bring a job that went to the wrong vendor and we'll show you what Roo would have done.