The ROO Method
AI doesn’t fix broken operations. It just automates the chaos.
Everyone has AI now. The difference is the method.
500+ implementations.
The problem
Other companies just put AI on top of what you already have.
They hand you an agent and ask you to teach it how your business runs. If the process isn’t great to begin with, you’re automating the same problems, faster.
The ROO Method
We don’t just automate your processes. We make them better first.
We design an operating model around proven best practices and your business. Then our AI workforce runs it.
We design the operating model
Our AI workforce runs it
Not months of consulting. A proven operating system, tailored and implemented for you.
Why us
We’re uniquely positioned to do this for you.
We’ve been property managers.
Not software people. Experienced, successful former property managers who've run this business ourselves.
We’ve done this 500+ times.
We've designed and built this operation with more than 500 property management companies.
Human-in-the-loop, built in.
We're the only ones with human-in-the-loop. Years of edge cases, and the best practices of property management, are built into the product.
Meet the team behind the method.
What changes
From fighting fires to catching embers.
The old way: Checking several platforms to see what's happening
The ROO Method: One tab of escalations, cleared fast
The old way: Handling every routine request by hand
The ROO Method: Managing the exceptions while ROO handles the volume
The old way: Hearing about unhappy residents after the bad review
The ROO Method: Spotting frustration while the job is still open
The old way: Picking vendors by gut feel, or whoever picks up first
The ROO Method: Choosing vendors on hard data
Real customers
Teams come to us when other AI hasn’t worked.
Some had tried other tools. Some didn't trust AI at all. All of them still run on ROO.
“We've tried call centers, offshore call centers, in-house. The differentiator is the hybrid — the AI, with the human element behind it.”
Ben JacobsManaging Director, Residential Renters LLC“I have watched Terminator. I don't want some robot coming in here and screwing up what we started.”
“At the time there were four of us in the office. Most days three out of four were saying no to Vendoroo.”
Bill DavyHappy Homes Property Management“I just don't trust anybody to my maintenance.”
Penny BradfordPMI Arrico RealtyROO — Best Performance and Happiest Customers.
The result
What top 1% operations look like.
- Under2 min
- Response times, with 24/7 coverage
- 94%
- Resident satisfaction
- 37.5%
- Faster resolution
- 35%
- Fewer open work orders
And one coordinator per 1,000 doors.
Oversight
Exceptions, oversight and accountability, built in.
Exceptions
When ROO isn't sure, it asks you. One clear request.
Oversight
Every step ROO takes is on the record, with the reason behind it.
Accountability
Command Center shows how your vendors, your team and your residents are really doing.