Front Desk · Voice AI
Your Front Desk. Open When Your Office Isn't.
Maintenance, leasing, owners, new business — Roo picks up, helps the caller, and gets the right calls to the right person.
Trusted by 500+ property management companies
Today, the calls you miss are the ones that matter.
You're on the other line.
It goes to voicemail.
After 5, it's voicemail.
Or someone's personal cell.
A new owner calls once.
Then calls someone else.
One line, every department.
One overwhelmed person.
Voicemail gets checked tomorrow.
The resident called twice.
Every caller gets transferred.
Usually more than once.
Your team should hear about the calls that need them, not every call.
Being reachable shouldn't take another hire.
It runs your main line
Maintenance, leasing, owners, general questions. Roo knows what it can handle and what to send to a person.
The right calls reach the right person
Your routing rules decide who gets what, by topic and by property. Transfers arrive with a spoken summary first.
No dead ends
If nobody can pick up, the caller leaves a message instead of hitting a dead line.
Hear it for yourself.
Press play · Scripted example
After-hours repair call
Birchwood Property Management main line
- Work order created
- Next steps set · a call in the morning
Transcript
We'll set it up with your company's name and voice.
Whoever calls, Roo knows what to do.
Roo troubleshoots with them and turns the call into a complete work order.
Resident · 418 Oak Court
ResidentMy dishwasher won't drain. There's water sitting in the bottom.
RooLet's try one thing first. Is the filter at the bottom of the tub clear?
ResidentI just cleaned it out. Still not draining.
RooThanks for checking. I've put in a work order with everything you've told me.
- Work order createdDishwasher not draining. Filter already cleaned.
- Call saved with the requestRecording and transcript
In our customers' words
“An owner called and asked me, was I really talking to a girl, or was that AI? I said it was AI. He said she did a fantastic job.”
“We've tried call centers, offshore call centers, in-house. The differentiator is the hybrid — the AI, with the human element behind it.”
Ben JacobsManaging Director, Residential Renters LLCNot just an answering service.
It remembers callers
Returning callers aren't asked for their name and address again.
Every call on the record
The recording and a transcript are saved with the request.
Speaks your residents' language
Your team gets the follow-up in English, with the resident's own words below.
Emergencies follow your rules
Emergency calls go where your emergency routing says, and can require a person to accept.
Your name, your voice
Name your front desk and choose how it sounds.
Keeps your number
Callers dial the number they already know.
Questions, answered.
Every call answered in your company's name.
20 minutes. We'll show you how Roo would answer your line.
You choose the hours: around the clock, after hours only, or when your team can't pick up.